Refund and Returns Policy
At Sana Cosmetics, we believe in providing you with the highest quality skincare products. If, for any reason, you’re not completely satisfied with your purchase, we offer a hassle-free return and refund process.
Returns, Refunds, Cancellations, and Exchanges
We aim to resolve any issues as swiftly as possible. Here’s how the process works:
How to Start a Return or Replacement
Step 1
Submit a return or replacement request within 7 days from the date of delivery if you’ve received a wrong, expired, or damaged product.
For damaged or missing items, please raise your request within 2 days from the delivery date.
For damaged or missing items, please raise your request within 2 days from the delivery date.
Step 2
Allow us up to 2 working days to review your return request.
Step 3
Once your request is approved, we’ll arrange a courier partner to pick up the product(s) from you.
Step 4
Once we receive the returned product(s), we will verify the issue and initiate a replacement or refund. Please note that the replacement is subject to stock availability.
Conditions for Returns/Exchanges
We accept returns or replacements under the following conditions:
- Wrong product delivered
- Expired product delivered
- Damaged or tampered product (physical damage or packaging issues)
- Missing products (incomplete order)
Conditions for Non-Returnable/Non-Exchangeable Items
We cannot accept returns or exchanges if the following apply:
- The product has been opened, used, or altered.
- The product is missing its original packaging (e.g., mono cartons, labels).
- The return request is made after 7 days from the delivery date.
- Damaged or missing items reported after 2 days of delivery.
Can I Cancel My Order?
Yes, you can cancel your order directly from your My Account page by clicking the Cancel button in the order details section.
Refund Process
- For prepaid orders, your refund will be processed to the original payment method (bank account, credit/debit card) within 7 business days.
- For Cash on Delivery (COD) orders, please provide your bank details so we can process the refund to your account.
How Long Does It Take to Receive a Refund?
Refunds are processed within 7 business days from the date the return is approved.
At Sana Cosmetics, your satisfaction is our priority. If you have any questions or need further assistance, feel free to contact us anytime!